Overall a great experience. Caleb Gressett was exceptional. Prompt, professional, and honest. Finance team was very good too. We will recommend to friends/family. The only negative was the General Manager on duty refused to accept our trade in based on a documented offer from CarMax. He even said we "always" match CarMax, but that he wouldn't for our vehicle. That cost us $650 in tax credit and he wouldn't negotiate any further on price to make up the difference. Ironically, you all sent us an email today with ad for the same vehicle we purchased priced at $1000 less than what we paid.