Jesus was so amazing since I got there. He explained everything, what they needed to do, how long was going to take and why. Also he kept me updating of the process. At the end he offered to wash and vacuum my car. He was very caring. I'll say this has been one of my best experiences. Keep up the good work!
Took the car in for an oil change and have the passenger windshield spray nozzle replaced. 5 days later I got a call that my car was ready. Got in it and obviously no one had confirmed it was ready, now the driver side spray nozzle did not work, failure induced during work on passenger side. 11 days later I got my car back, 2 weeks for simple work is unacceptable.
Hi, it's upsetting to hear that your experience was anything but stellar. We would like to work towards a resolution, so if you are willing, please reach out to us at (214) 385-4916 to discuss this further.
Service people were very helpful in assisting me to get a copy of insurance information to complete my annual inspection in addition to the oil change,10,000 mile checkup and washing my car.. It is indeed a one-stop service. I love that. Did I mention that they even changed the battery in my remote.
We thought we were getting very good service until the morning after we brought the car home. It seems the sales man had written the stock # from a different car than the one we had test driven. the one we drove had a bench for second row seating. The other white Acadia's parked beside the one we drove had 2 individual seats. We didn't check the stock # ourselves and several weeks passed with the salesman calling from time to time. the last time he called he explained it was the last day for the incentives and could we come on over to complete the deal. Even though it was 6pm he assured us there would be people there till late. Since we liked the car we agreed to purchase it that night. He said he would have the car cleaned and ready for us when the paperwork was done. We finished about 9pm and left in the new car. The next morning when we drove the car and saw the second row seating we knew we had the wrong vehicle. We called the salesman and he said he would get back with us after he talked to his boss. We even reminded him that he had actually shown us where the second row cup holders were when we drove the car. We have called back several times and written emails but so far we have only talked to the salesman. We have tried not to drive the car very much to keep miles from being added but after having the car since the 3rd there are over a 100 miles now. I was hoping that we would be able to exchange it for the car we test drove but they don't seem to want to talk to us to settle this in that manner. I guess we should have looked in the back seat the night we made the purchase but never thought he might have written the stock # from a different car. They all were white Acadia's. We may be stuck with this car now but I will always be disappointed that they didn't attempt to make it right after about 12 hours. when we noticed it was a different car than the one we had test driven. We had given them high marks until then. just want to explain why we are giving low marks in this survey. Most people don't go out and compare the stock #'s the salesman writes down on paper to the car we drove.
Hi there, I would like to get some more details about your experience with us. Thank you again for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care.
When we arrived at the dealership at 10:30am, we were greeted by Derrick who talked to us about the kind of car we wanted and then showed us several cars that met our criteria. He did an excellent job of explaining features and took us on a test drive. We decided on the Buick Envision and were excited about our choice. We agreed upon a price and signed a deal sheet to purchase the car. We thought the paperwork process was underway when the sales manager Vonnie came into the cubicle and told us that there had been an $1185 mistake on the sales price because of an incentive they had inadvertently included. He was asking us to accept an increase in the price we had already agreed upon. It was an extremely uncomfortable situation that soured the rest of the car-buying process. We offered to leave without the car, but after checking with his boss (who was out of the country!) Vonnie accepted the original agreed-upon price. We did purchase the car, but that experience put a dark cloud on an already rainy day. The entire process ended up taking over FIVE hours(way too long!!!)before we drove away in our new car. We're hoping Sam in the service department will change our view of the dealership as we purchased the top-of-the line service contract. We have bought GM vehicles for 20 years and have been pleased with them, but we have never had an experience like this one. Other than the price fiasco, we were very happy dealing with Derrick in sales and Steve in finance. Derrick went over our car's features with us, synced our phones, and helped us get set up with Onstar before we left the dealership. Steve expertly explained our financial options. We were very pleased with both of them.
Hello, we are disappointed to see your low star rating. If you could provide more information to us, we would be more than happy to try and make this situation better. Please contact us at (214) 385-4916 at your earliest convenience.
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at McKinney Buick GMC! If you have any further questions, please give us a call. We're always happy to help!